Refund Policy
Last updated: January 2025
Our Commitment to Quality
At Video Television & Appliance, we stand behind our work. Our goal is to provide high-quality repair services that exceed your expectations. This refund policy outlines our commitment to your satisfaction.
Service Warranty
All our repair services come with a comprehensive warranty:
- 90-Day Warranty: All parts and labor are covered for 90 days from the date of service
- Parts Warranty: Replacement parts are warranted for the manufacturer warranty period
- Same Issue Guarantee: If the same problem returns within 90 days, we'll fix it at no charge
Refund Eligibility
Eligible for Refund
- Pre-authorized cancellations before work begins
- Diagnostic fees waived if repair is completed
- Parts returned to inventory in original condition
Non-Refundable Items
- Diagnostic fees once assessment is complete
- Special-ordered parts (non-returnable to supplier)
- Work already completed and approved
- Service calls where customer is not present
Refund Process
To request a refund or discuss concerns:
- Contact us within 90 days of service at (252) 823-4579
- Explain the issue or concern
- We will evaluate and respond within 48 business hours
- If approved, refunds are processed within 5-7 business days
Refund Methods
- Original Payment Method: Refunds will be issued to the original payment method used
- Cash Payments: Refunds by check or store credit
- Store Credit: Available as an alternative refund option
Satisfaction Guarantee
If you're not satisfied with our service, we want to know. We will work with you to resolve any issues and ensure your complete satisfaction with our repair services.
Contact Us
For questions about this policy or to request a refund discussion:
Video Television & Appliance
231 North Main Street, Tarboro, NC 27886
(252) 823-4579
shmueljones@vtatech.cc